FAQs

Hours of operation:

Monday – Friday 8:30am – 5:00pm
Saturday – 8:30am – 1:30pm

Closed on all major holidays: Christmas Day, New Years Day, Independence Day, Memorial Day, Labor Day

OUR GUARANTEES & WARRANTY
Any wheel sold by us, regardless of its condition as new or used, is checked and guaranteed to be free of cracks, bends, welds, factory defects, and lug nut hole malformations. Our refinished wheels also come with a lifetime warranty on the finish of the wheel, no peeling, no fading, no color changes. This warranty is valid provided there is no structural or chemical damage to the wheel after installation. We are not responsible for damages incurred from having wheels serviced or mounted at other tire shops.

RETURN POLICY
IF FOR ANY REASON YOU ARE NOT HAPPY WITH YOUR PURCHASE, WE HAVE A 30-DAY MONEY BACK GUARANTEE RETURN POLICY. This 30 day period starts when you take possession of the item after shipping/pickup. The item must be returned in the same condition as it was sold, if the wheels have been installed and driven on, our warranty on returns is no longer applicable. If not installed by Hubcap Heaven, it is the buyer’s responsibility to ensure the wheel is the correct fitment before installation and use. We are not responsible for damages caused by other shops mounting or installing the wheels. Buyer is responsible for return shipping and original shipping costs. If however, you did not receive the part you ordered, Hubcap Heaven will cover all freight costs.

All returns should be addressed to:
Hubcap Heaven & Wheels Nashville
ATTN: RETURNS
396 Murfreesboro Rd.
Nashville, TN 37210

Hubcap Heaven and Wheels is located just outside of downtown Nashville next to the Purity Dairy on the corner of Elm Hill Pike and Murfreesboro Road.

396 Murfreesboro Road.
Nashville, TN 37210

Hubcap Heaven has many warehouses throughout the country to find parts for you. If there is a wheel or wheelcover you need that we are not showing to have, please feel free to give us a call and we can locate the part for you.

SHIPPING
We ship all items to U.S. addresses within the 48 contiguous states, we only ship UPS Ground. No International shipping is available, but we would be more than happy to help send parts to a customs agent of your choosing. Free local pick up is always available at our facility while we are open, please call ahead of time to ensure your part is ready. If an item that has been shipped arrives damaged, please contact us immediately for instructions. Please take many photos of the box as it was packaged, and any and all damage to the packaging, box and/or products. This will help to expedite the UPS insurance claim greatly.

The size of the wheel will be stamped or cast on the inside of the wheel. For ease of identification, it is also available on the sidewall of the tire. It will be the number to the right of the “R”. Example: P225/50R17, the 17 represents the wheel size.